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An Introduction to Mobile User Assistance

photos of Mobile PhonesThis workshop is designed for those who are new to developing mobile user assistance.

Follow-up courses include: Design and Writing for Mobile User Assistance and Understanding Platform Issues for Mobile User Assistance.     

Live Webinar • Tuesday, April 5 • 9:00am-11:30am Pacific time

A video recording of the event is included with your registration.
Smartphones have sparked a huge, new software segment – the mobile app. They have also changed how traditional desktop software is being designed and developed. This creates an important pair of questions for user assistance professionals: What is our role going forward in mobile and how can we prepare to take that on? User Assistance does have a role in supporting mobile apps. As the mobile market continues to expand, this is becoming the next frontier for user assistance professionals.

This two-hour presentation is designed to provide an introduction to key topics and also to foster discussion on the best ways to design UA for this new paradigm. As the mobile market continues to expand, this is becoming the next frontier for user assistance professionals.

Topics covered include:

  • User Assistance in a Mobile World: Introduces the concept of user assistance for mobile apps, including a discussion of what it means to be mobile. It also highlights the skills involved in developing effective mobile user assistance.
  • Understanding the Mobile Market: Discusses the current landscape of smartphones, tablets, and other mobile devices. It offers recommendations for acquiring and upgrading devices for your own development needs.
  • Key Issues for Mobile User Assistance: Looks at key use cases for user assistance in mobile apps. It also introduces several real-world examples, discusses the core foundation elements for mobile UA, and examines the challenges of limited screen dimensions.
  • Content Strategy for Mobile UA: Delves into the many issues associated with a successful content strategy for your mobile UA development. This includes learning about your users, evaluating your options, and planning for implementation.

Joe Welinske, Instructor

cartoon of JoeJoe Welinske specializes in helping your software development effort through crafted communication. For over twenty-five years, Joe has been providing training, contracting, and consulting services in user assistance. Joe recently published the second edition of the book, Developing User Assistance for Mobile Apps. He also teaches Content Authoring for Mobile Devices at Bellevue College and Mobile UA at the University of California Silicon Valley Extension.


The price is just $19.95 for the 2.5 hr session. There will be one five-minute break.

Registration includes PDF copies of slides and handouts. The workshop uses the GotoMeeting web-based service with VOIP and phone access. Joe will be using his video camera for demonstrations. There will be discussions and exercises and your active participation is encouraged.

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