Category: Articles

Transcript in PDF

Transcript in PDF

Online Help was a popular topic in the latter part of the 1990s. At least for developers, as you can see from the cover below…

The latest version of Windows Phone (WP8), comes with updates to many of the apps that are pre-installed with the operating system/devices. The Help topics…

Microsoft just released an Outlook app for iOS called OWA. I was pretty excited about the possibility – both as an Outlook and iPhone user…

This is a collection of front and back covers from user assistance reference books. It is here as a historical record. However, the long (too…

I wrote an article a couple weeks ago about design issues for the first-time user experience with mobile apps. The latest version of the ESPN…