YouTube recently announced a new feature called Questions. It gives you the ability to embed multiple choice questions into your instructional videos. I tried it…
Q&A in Your YouTube Videos
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Category: Articles
We Call Them “Windows Store” Apps
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Mary Jo Foley provided an update on the renaming of “Metro-style” apps on the Windows Weekly podcast (1:02:00) this past Thursday. The new label is…
Most of my work over the past twenty years has been spent designing and creating communication components which are delivered digitally – Help files, wizards,…
I was at the Microsoft store in Bellevue the other day to get some help from the smart bar, or whatever they call theirs. As…
More on Windows 8 Help
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This is a follow-up to my post on Windows 8 Help topics. The bottom left of the Help window has a toggle for offline/online versions…
Help Topics in Windows 8
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After writing about the Help in Office 2013, I realized I hadn’t checked out the OS Help for Windows 8. From the Start screen I…
Help Topics in Office 2013
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I recently installed the preview version of Office 2013. Earlier this summer I had upgraded my Windows 8 build on a test laptop that I…
Nice article by Jeff Sauro on unnecessar
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Nice article by Jeff Sauro on unnecessary messaging in applications: http://ow.ly/ceX6t
Notes from Google I/O
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Last week was Google’s big week for announcements. I had tried to buy a ticket for the conference a couple months ago. The morning that…
First contact user assistance
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One of the more interesting trends in UA is the use of a customer email broadcast to provide Getting Started tips. After a person buys…