Second Edition Now Available
Completely revised with 400 pages, 22 chapters, and 400 illustrations
Smartphones have sparked a huge, new software segment – the mobile app. This creates an important pair of questions for user assistance professionals: What is our role going forward in mobile and how can we prepare to take that on? User Assistance does have a role in supporting mobile apps. As the mobile app market continues to soar, this is becoming the next frontier for user assistance professionals.
This book provides unique and detailed instruction and guidance regarding design, writing, tools, and planning of your mobile UA.
The book will initially be available in print only. The ePub version should be out by the end of 2014.
- User Assistance in a Mobile World
- Understanding the Mobile Market
- Key Issues for Mobile User Assistance
- Content Strategy for Mobile UA
- UA for First-time Users
- UA Embedded in the User Interface
- UA in a Dedicated Help Section
- UA in Other Forms
- UA for Tablets
- Writing for Small-screen Interfaces
- The Language of Touch Gestures
- Images and Videos
- Web Apps, Browser-based Help, and Web Views
- iPhone, iPad, iPod Touch, (iOS)
- Windows Phone
- Single-sourcing to Multiple Devices
- Customizing Content
- Development Tools
- Integrating with Other Types of User Assistance
- Emerging Technologies and Platforms
- Translation Issues for UA
First Edition Legacy Links
The first edition of this book came out in 2011. The content is superseded by the second edition. You probably don’t want the first edition. However, that edition is still for sale through some outlets. The following information is related to that first edition.
Available in three formats.
Print ePub Kindle
The following resources are in support of the book:
- Usable Help, Gordon Meyer
- I’d Rather Be Writing, Tom Johnson
- Communications from DMN, Scott Nesbitt
- ginafromtampa on Lulu
- The Information Architecture Institute, Arun J. Martin and Noriko Osaka
- Read Joe Welinske’s introduction to developing UA for mobile apps in the November issue of STC Intercom, sponsored by Adobe.
- Human-centered Design and Engineering
- Breaking into the Mobile Market: Tom Johnson talks to Joe Welinski at the STC Summit in Dallas