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Understanding Platform Issues for Mobile User Assistance

photos of Mobile PhonesThis workshop is designed for those who are very familiar with smartphones and tablets, have a good understanding of the mobile market, and are familiar with the pros and cons of the various mobile platforms. This is a follow-up course to Introduction to Mobile User Assistance and a companion course to Design and Writing for Mobile UA.

Live Webinar • No Sessions Currently Scheduled

A video recording of the event is included with your registration.

Smartphones have sparked a huge, new software segment – the mobile app. They have also changed how traditional desktop software is being designed and developed. This creates an important pair of questions for user assistance professionals: What is our role going forward in mobile and how can we prepare to take that on? User Assistance does have a role in supporting mobile apps. As the mobile market continues to expand, this is becoming the next frontier for user assistance professionals.

This 2 hour presentation examines the platform issues associated with the most popular mobile platforms, including Apple’s iOS, Android, and Windows Phone. We will look specifically at browser-based Help architecture and Apple’s Xcode development tools. Android and Windows Phone will be discussed as well.

Topics covered include:

Web Apps, Browser-based Help, and Web Views

  • Browser-based Help
  • Designing a Browser-based Help Template
  • The Web View
  • The Viewport <meta> Tag
  • Media Queries
  • A Sample Design Process
  • Context-Sensitive Help
  • Delivering Your Browser-based Help

iOS – iPhone & iPad

  • Overview of the iOS SDK
  • Xcode and Interface Builder
  • Working with a Project in the Simulator
  • Importing a Provisioned App
  • Screen Captures
  • Localization


  • Overview of the Android SDK
  • Android Virtual Devices
  • User Interface Text
  • Android-based Tablets

Windows Phone

  • Overview of the Windows Phone SDK
  • Working with UI Text

Joe Welinske, Instructor

cartoon of JoeJoe Welinske specializes in helping your software development effort through crafted communication. For over twenty-five years, Joe has been providing training, contracting, and consulting services in user assistance. Joe recently published the second edition of the book, Developing User Assistance for Mobile Apps. He also teaches Content Authoring for Mobile Devices at Bellevue College and Mobile UA at the University of California Silicon Valley Extension.


The price is just $19.95 for the 2 hr. session. There will be one ten-minute break.

Registration includes PDF copies of slides and handouts. The workshop uses the GotoMeeting web-based service with VOIP and phone access.